1. Warranty Coverage

Ulvorx.xyz offers a 1-year limited warranty on all products purchased through our website. This warranty covers any defects in material or workmanship under normal use during the warranty period.

The warranty covers:

  • Manufacturing defects: Any fault in materials or workmanship that prevents the product from performing as intended.
  • Defective components: If a product contains broken or faulty components due to manufacturing issues.

The warranty does not cover:

  • Damage caused by misuse: Any damage resulting from improper handling, installation, or use that deviates from the product’s intended purpose.
  • Accidental damage: Physical damage such as cracks, scratches, or breaks caused by dropping or mishandling.
  • Wear and tear: Normal wear or degradation over time due to regular use.
  • Battery or power issues: If your product contains batteries or electrical components, issues such as battery depletion or electrical failures due to power surges are not covered.

2. Warranty Claim Process

If you believe your product is defective and falls within the warranty period, please follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at support@ulvorx.xyz with the subject “Warranty Claim.” Please include:
    • Your order number
    • A detailed description of the issue
    • Photos or videos showing the defect (if applicable)
    • Proof of purchase (receipt or order confirmation)
  2. Assessment: Once we receive your warranty claim, our team will assess the issue and may request further information or clarification.
  3. Resolution: If your claim is approved, we will offer the following options:
    • Replacement: We will send you a replacement product at no additional cost.
    • Repair: If applicable, we may offer to repair the defective product.
    • Refund: In cases where a replacement or repair is not possible, we may issue a refund to your original payment method.

3. Return Shipping

If a product needs to be returned for warranty evaluation, the customer is responsible for covering the cost of return shipping unless otherwise stated by Ulvorx.xyz. In the event that the product is deemed defective, Ulvorx.xyz will cover the return shipping costs.

4. Exclusions

The following situations are not covered under our warranty:

  • Products purchased from unauthorized resellers.
  • Products with tampered serial numbers or labels.
  • Products damaged during shipping due to improper packaging or handling (please inspect your items immediately upon delivery).
  • Products with modifications or alterations made by the customer.

5. Limitation of Liability

Ulvorx.xyz’s liability is limited to the cost of the defective product as paid by the customer. We do not cover any indirect, incidental, or consequential damages, including loss of use, data, or business operations.

6. Warranty Period

The warranty period for products purchased from Ulvorx.xyz begins on the date of purchase. The warranty is valid for 1 year and is non-transferable. Please retain your proof of purchase for the duration of the warranty period.

7. Contact Information

If you have any questions regarding our warranty policy, or if you need assistance with a claim, please contact our customer service team:

8. Warranty Policy Changes

Ulvorx.xyz reserves the right to modify or update this warranty policy at any time. Any changes to the policy will be posted on this page with an updated effective date. Please review this policy periodically for the latest information.

Customer Satisfaction Guarantee

We pride ourselves on delivering the highest quality aquarium accessories and ensuring our customers are fully satisfied. If you have any concerns or questions, please don’t hesitate to contact us—our customer support team is always here to help!

Thank you for choosing Ulvorx.xyz.